Terms and Conditions

Practice Policies

2) Program Enrollment, Onboarding Fee, and Cancellation
2.1 Onboarding / First Month Payment — Upon enrollment, you will be charged your onboarding fee (or first month’s payment). This covers administrative setup, individualized program design, and the ordering of lab work, devices, and other resources necessary for your care. 2.2 Non-Refundable Once Ordered — Once any devices, laboratory tests, or program-specific materials have been ordered on your behalf, the onboarding/first month payment is non-refundable, even if you elect not to proceed, as these costs are immediately incurred by the Practice. 2.3 Monthly Program Fees — After onboarding, your program operates month-to-month. If you cancel after onboarding, you will not be billed for future months, but no pro-rata or partial refund will be issued for the current month. 2.4 Rescheduling Within a Paid Month — If you need to cancel or reschedule an appointment within a month you have paid for, your session will be moved to a later date within that same month at no additional cost, subject to provider availability. 2.5 Cancellations Before Ordering — If you cancel before any orders are placed, you may be eligible for a refund of fees paid, less any documented administrative or setup costs already incurred. All cancellations must be submitted in writing.

3) Communication and Availability
3.1 Routine Communications — You may contact the Practice via the main phone number or secure messaging through the patient portal/website. We will make reasonable efforts to respond within one (1) business day. 3.2 Emergencies — The Practice does not provide urgent or emergency care. If you experience a medical emergency, call 911 or go to the nearest emergency department. 3.3 Session Preferences — Face-to-face or telehealth visits are preferred for most medical concerns. Telephone visits may be offered when appropriate (e.g., during travel or illness).
3.4 Respectful Communication — All communications with the Practice, including phone calls, emails, secure messages, and in-person interactions, must remain respectful, professional, and non-threatening. The Practice maintains a zero-tolerance policy for abusive, harassing, or aggressive behavior toward providers, staff, or other patients. Violation of this policy may result in immediate termination of care as outlined in Section 7.1.

4) Electronic Communications and Telehealth
4.1 Telehealth Definition — Telehealth includes audio, video, secure messaging, email, fax, and other HIPAA-compliant technologies. 4.2 Voluntary Participation — You may withdraw consent for telehealth at any time. 4.3 Security Limitations — The Practice uses HIPAA-compliant platforms but cannot guarantee 100% security for any electronic transmission. 4.4 Diagnostic Limitations — You acknowledge telehealth may limit the provider’s ability to perform a complete physical exam, which may affect diagnostic accuracy.

5) Device and Supply Shipments
5.1 Direct Fulfillment — The Practice may arrange for devices, monitoring tools, or other supplies to be shipped directly to you from third-party vendors. 5.2 Data Disclosure for Orders — The Practice may share limited personal/health information (e.g., name, address, product specifications) with vendors solely to fulfill your order, subject to HIPAA requirements. 5.3 Inspection Upon Receipt — You agree to inspect all items promptly and notify the Practice within five (5) business days of any defect, malfunction, or delivery error.

6) Minors
The Practice does not provide care to individuals under the age of 18.

7) Termination of Care
7.1 Provider-Initiated Termination — The Practice may terminate the patient-provider relationship for repeated non-compliance, missed appointments without notice, failure to complete required labs, abusive/disruptive behavior, or non-payment. 7.2 Notice and Referrals — If care is terminated, the Practice will provide reasonable notice and, when appropriate, a list of alternative providers. 7.3 Patient-Initiated Termination — You may terminate care at any time by providing written notice. Termination does not relieve you of responsibility for payment for services rendered, items ordered, or the non-refundable onboarding/first-month payment under Section 2.2.

8) Payment Method Authorization & Chargeback Waiver
8.1 Card/ACH Authorization — You authorize the Practice (and its payment processors) to store and charge your card or ACH account for: (a) the onboarding/first month payment; (b) monthly program fees; and (c) approved add-ons (e.g., additional labs/devices), in accordance with these Policies and your program selection. 8.2 Documentation of Orders — You acknowledge that vendor confirmations, invoices, tracking numbers, or lab requisitions constitute proof that orders were placed on your behalf. 8.3 No Chargebacks (Except Proven Fraud) — You agree not to dispute, charge back, or reverse any payments made under these Policies except in the case of proven identity theft or fraud. Any other disputes must be addressed directly with the Practice under the terms of your agreement (including the Arbitration provisions in the Master Informed Consent). 8.4 Reversal Liability — If a payment is reversed contrary to these terms and an arbitrator/court determines the charge was valid under this agreement, you agree to promptly reimburse the Practice for the original amount plus any third-party fees or costs incurred due to the reversal (to the extent permitted by law). 8.5 Coordination with Master Consent — Dispute resolution for any payment-related matter shall be handled pursuant to the Binding Arbitration and Class Action Waiver in Section 18 of the Master Informed Consent for Care.

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Disclaimer: This website is for educational and informational purposes only and does not constitute medical advice. For emergencies, call 911.

Doctorate-led care | Hawaii licensed | HIPAA-compliant